BurnsCascade - Industrial Valves, Controls and Instrumentation

To ensure we are fulfilling our mission and providing our customers with the highest level of customer care, please complete the form below. Required fields are marked with an asterisk [*].

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A. Reliability	Excellent	Average	Poor
1) Follows through with commitments in a timely manner.
2) Shows a sincere interest in solving my problems.
3) Does things right the first time.
4) Is dependable.
5) Insists on error-free transactions
B. Empathy	Excellent	Average	Poor
1) Gives me personal attention.
2) Has convenient service features (e.g., hours, contacts, etc.)
3) Has my best interests at heart.
4) Understands my specific needs.
C. Responsiveness	Excellent	Average	Poor
1) Employees give me prompt service.
2) Employees are always willing to help me.
3) Employees are never too busy to respond to my requests.
D. Assurance	Excellent	Average	Poor
1) The behavior of employees instills confidence in me.
2) Employees are courteous.
3) Employees have the knowledge to answer my questions.
Additional Comments

PRODUCTS SERVICES VENDORS RESOURCES ABOUT US NEWS & EVENTS CONTACT US SITE MAP
400 Leavenworth Ave Syracuse, NY 13204 P: 800.724.2030 F: 315.472.1004	3332 Walden Ave Depew, NY 14043 P: 716.651.0050 F: 716.651.0926	245 Summit Point Drive Henrietta, NY 14467 P: 585.321.2560 F: 585.321.1488	895 Kennedy Memorial Drive Oakland, ME 04963 P: 207.465.7477 F: 207.465.7471	358 Broadway Street Saratoga Springs, NY 12866 P: 518.226.0175 F: 518.226.0185
Copyright 2007 - BURNSCASCADE CO. INC - Contact: webmaster@burnscascade.com

A. Reliability

B. Empathy

C. Responsiveness

D. Assurance